Dispute Resolution
A fair and neutral system. Funds protected by escrow, decisions based on evidence. Average resolution: 48 hours.
When Can You File a Dispute?
Valid grounds — full refund if substantiated
Item differs from listing
Different model, much worse condition, or different specs
Major undisclosed defect
Issue with core function, internal damage, or missing component
Item never arrived
Delivery failure due to seller, or 7+ day delay
Missing accessories
Accessories listed but missing (cables, remote, charger)
Different serial number
Serial on device differs from listing
Seller refused shipping after payment
After payment, seller stopped responding or refused to complete
Resolution Steps
5 steps from filing to final decision
File the dispute
0Go to deal page, click File Dispute, select reason, write description
Upload evidence
0-1hItem photos, video showing issue, chat screenshots, inspection report
Other party's response
24hSeller is notified and has 24h to respond with their evidence
Safety team review
12-24hNeutral team studies evidence from both sides and issues recommendation
Final decision
12hDecision delivered to both. Auto-execution per decision
Possible Outcomes
One of 4 decisions based on evidence
Full refund to buyer
Mediated (partial discount)
Dispute rejected
Escalated (complex cases)
Protection Tips
Photograph upon receipt
Photograph from every angle. Strongest evidence for any dispute
Stay inside the platform
In-platform chats saved as evidence. WhatsApp = lost evidence
Use inspection for expensive items
Above 5,000 SAR, 99 SAR inspection settles 90% of disputes
Don't delay — 48h window
After 48h, funds auto-release to seller