Seller Policy
Marketplace Seller Terms & Policy
Rules governing listings and completing deals as a seller — your rights, obligations, and commissions.
Last updated: 2026-05-05
Quick summary
Listing is free. Platform commission is 5% only on successful sales. Honest descriptions, quick replies, and delivery within 7 days — get the "Trusted Seller" badge after 5 successful deals.
Table of Contents
1.Seller Eligibility
- 1.1Sellers must be 18+ years old and reside in Saudi Arabia with a valid national ID or residence permit.
- 1.2Identity verification is mandatory: phone number + national ID/residence. Information is encrypted and not shared.
- 1.3For businesses: commercial registration and ZATCA certificate required. Account links to one commercial entity.
- 1.4The platform may refuse or suspend any account that doesn't meet conditions without stating reasons.
2.Listing Content
- 2.1Description must be honest and accurate. Disclosing defects and scratches is mandatory — hiding them is grounds for deal cancellation and refund.
- 2.2Photos must be original of the actual item (not from the internet). Minimum: 5 photos. Recommended: 10+.
- 2.3Price must be reasonable vs market. Manipulating price after offer is prohibited.
- 2.4Sharing direct contact info (WhatsApp, email, bank account) in listing or chat is prohibited.
- 2.5Duplicate listings of the same item are prohibited. Maximum: 3 active listings per individual item.
3.Commissions & Fees
- 3.1Platform commission: 5% of sale price, auto-deducted when funds transfer to seller. No hidden fees.
- 3.2Listing fees: completely free. You can post unlimited listings.
- 3.3Promotion fees (optional): 50 SAR to feature a listing for 7 days at top of search results.
- 3.4Withdrawal fees: free. Funds reach your bank account within 24 hours.
4.Seller Obligations
- 4.1Reply to buyer messages within 24 hours. Late replies may lower your listing rank in search.
- 4.2Prepare for delivery within 48h of accepting an offer. Final delivery must occur within 7 days max.
- 4.3Deliver the item in the same condition described. Any difference is a policy breach.
- 4.4Don't sell the item outside the platform after accepting an internal offer. This is a breach and may suspend your account.
- 4.5Respect dispute decisions if a buyer opens one. The platform's decision is final after reviewing evidence.
5.Successful & Failed Deals
- 5.1Successful deal: buyer confirms receipt. Funds transfer to your wallet within 24h after commission deduction.
- 5.2Seller cancels before delivery: allowed without penalty first time. Repeated cancellations (3+) lower your rating.
- 5.3Buyer cancels before payment: no obligation. After payment, seller may claim shipping costs if already started.
- 5.4Dispute filed: funds stay in escrow until decision. Average resolution: 48 hours.
6.Prohibited Behavior & Penalties
- 6.1Circumventing escrow by requesting off-platform payment: immediate account suspension and permanent ban.
- 6.2Selling counterfeit or stolen items: permanent ban + reporting to authorities.
- 6.3Misleading descriptions or hiding major defects: warning first, week suspension second, ban third.
- 6.4Attempting to communicate off-platform (WhatsApp, phone): warning, then temporary suspension if repeated.
- 6.5Creating multiple accounts to bypass: permanent ban for all accounts.
Agree? Post your first listing
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